Terms & Conditions

United States | Canada | International 

CATALOG and ON-LINE LISTINGS

Everything listed in our catalog and on-line is available, and all specifications and descriptions are current, as of the time of publication. Product listings and specifications are subject to change without notice.

To verify the most current information including product not currently shown in the catalog, contact Cole Wire directly or your representative.

TO PLACE AN ORDER

Contact us by fax, phone, mail, or Internet e-mail. There is a minimum order amount of $100.00.

METHOD OF PAYMENT

We will accept cash, direct wire transfer, or on an open account pending credit and bank reference.

Credit Cards

Cole Wire accepts MasterCard, VISA and Discover. Credit cards accepted at time of order entry. Credit cards accepted after the date of order entry will be subject to a 3% service charge.

Open Accounts

If your business, institution, or government agency wishes to open an account with us and is located within the United States, contact us by telephone or email and request a credit application. Open account status is normally granted to well-rated organizations with three appropriate credit references and a banking history. Terms of payment are net 30 days. A complete open account credit verification form will need to be completed. Please allow 24 hours or more (depending on your references speed of response) to process open account applications. There will be a $25.00 service charge on all returned checks. A late fee of 1.5% will be applied for each 30 days after the invoiced due date.

Direct Wire Transfer

Call Cole Wire for direct wire account information.

HANDLING

Cole Wire and carrier handling charges will apply, depending on dimensional weight, size, order amount, and whether the product is a restricted article.

SALES TAX

We do not collect or charge state or local sales tax on any purchases. It is the sole responsibility of the buyer to determine, report, and remit any applicable sales or use taxes to the appropriate tax authorities in accordance with their local laws and regulations.

WARRANTY

Seller makes no warranty that the subject goods are merchantable.

Seller makes no warranty that the subject goods are fit for any particular purpose.

In the event that the subject goods are or appear to be defective or nonconforming, buyer agrees to notify seller of same promptly. Buyer agrees that any claim or credit by buyer based upon buyer obtaining substitute goods shall be null and void unless buyer first provides seller with notice of the defect or nonconformance and sell authorizes buyer to obtain substitute goods.

CLAIMS

If our goods are or appear to be defective, discontinue their use and notify us promptly so that the matter may be investigated without delay. Under no circumstances are we responsible for any damage beyond the price of the goods. NOTIFY US IMMEDIATELY IF ERROR IS FOUND IN SHIPMENT.

RETURNS

Positively no goods will be accepted for credit unless our permission to return such goods is first secured in writing. We must be notified of any defect or non-conformance within 10 days and returns must be made within 30 days of the original invoice date and must be accompanied by a Return Materials Authorization. Authorization can only be obtained by calling your Cole Wire salesperson. Returns without this authorization will not be accepted. All items must be returned in the original condition as shipped. Returns may also be subject to a minimum 25 percent restocking charge and a replacement order. No cut pieces or lengths will be accepted for credit. No custom colored, striped, printed, twisted or paralleled items will be accepted for credit. All orders where custom value-added services have been performed are non-cancelable and non-returnable

F.O.B.

Unless otherwise indicated our terms of shipment are F.O.B. shipping point.